Refund & cancellation policy

All sales are final

RollHound subscription payments are non-refundable. We don't offer refunds or credits for partial billing periods, unused time, or plan downgrades, except where a refund is required by law.

The Free plan lets you try RollHound before you pay, so you can decide whether a paid plan is right for you.

Automatic renewal

Paid plans renew automatically at the end of each billing period until you cancel:

• Pro: $40 every month, or $100 every 3 months
• Autopilot: $75 every month, or $175 every 3 months
• Extra hunts (Pro and Autopilot): $20 each every month, or $50 each every 3 months, renewing with your plan. Adding one charges for the rest of the current period right away.

Prices are in US dollars and don't include any sales tax that may apply. Stripe emails you a receipt for each payment.

How to cancel

Sign in, open Plan & billing from your account menu, and choose Manage billing. You can cancel anytime, in a few clicks. After you cancel, your plan stays active until the end of the period you already paid for, then your account moves to the Free plan. You won't be charged again.

Changing plans

You can switch plans in Manage billing. When you switch, Stripe adjusts the price for the rest of your current billing period; any adjustment is applied as a credit toward future payments, not paid out as a refund.

Billing problems

If you believe you were charged in error, such as a duplicate charge or a charge after you cancelled, email help@rollhound.com and we'll look into it. Please contact us before disputing a charge with your bank; it's usually faster to resolve directly.

Questions

Email help@rollhound.com. See also our Terms of Service.